At Shabreen, we are committed to providing our customers with a seamless shopping experience, including efficient and reliable shipping services. Please read the details of our Shipping Policy below to understand how we handle your orders.

1. Processing Time

1.1. All orders are processed within 1-3 business days after the order is placed.
1.2. Orders are not processed or shipped on weekends or holidays.
1.3. If we experience a high volume of orders, processing may be delayed. In such cases, we will notify you of any significant delays.

2. Shipping Rates & Delivery Times

2.1. Shipping rates are calculated at checkout based on your delivery location, order weight, and selected shipping method.
2.2. We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 2-5 business days.
• International Shipping: Delivery time depends on the destination, typically ranging from 10-20 business days.

2.3. Shipping fees are non-refundable unless the item is defective or incorrect.

3. International Shipping

3.1. Shabreen ships internationally to select countries. The shipping cost and delivery time will be calculated at checkout based on the destination.
3.2. International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Shabreen is not responsible for any additional charges or delays due to customs clearance.

4. Order Tracking

4.1. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package’s delivery status.
4.2. If you do not receive a tracking number or need assistance tracking your order, please contact our customer service team at [insert email/contact info].

5. Delivery Issues

5.1. If your order is delayed beyond the estimated delivery time, please contact us, and we will work to resolve the issue as quickly as possible.
5.2. Shabreen is not responsible for delivery delays caused by events outside our control, such as shipping carrier issues, weather conditions, or customs procedures.
5.3. If your package is lost or damaged during shipping, please notify us within 7 days of the expected delivery date, and we will assist in filing a claim with the carrier.

6. Incorrect Shipping Address

6.1. It is the responsibility of the customer to provide accurate shipping information at checkout.
6.2. If an incorrect shipping address is provided, and the order has already been shipped, we cannot reroute the package. Additional shipping fees may apply for reshipping returned items due to incorrect addresses.

7. Undeliverable Packages

7.1. In cases where a package is marked as undeliverable due to an incorrect address, absence of the recipient, or refusal to accept the delivery, the package will be returned to Shabreen.
7.2. You will be responsible for any reshipping fees if you wish to have the package resent to the correct address.

8. Pre-Orders and Backorders

8.1. Items marked as “pre-order” or “backorder” will be shipped once the item is back in stock.
8.2. Estimated shipping times for these items will be communicated to you at the time of purchase.

9. Shipping Restrictions

9.1. Some items may have shipping restrictions based on the destination, and certain products may not be eligible for international shipping due to legal or logistical reasons.

10. Contact Us

For any questions or concerns regarding our Shipping Policy or your order’s status, please contact us at [insert email/contact info]. We are happy to assist you!

Shabreen aims to ensure a smooth and efficient shipping experience for all our customers.