At Shabreen, we strive to ensure complete satisfaction with every purchase. However, if you are not entirely satisfied with your order, we’re here to help.

Refunds

1. Eligibility for Refund:
   • Items must be returned in their original condition, unworn, unwashed, and with all tags intact.
   • Refund requests must be initiated within 15 days of receiving the product.
2. Non-Refundable Items:
   • Items on sale, customized orders, and undergarments are not eligible for refunds.
3. Refund Process:
   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.

Returns

1. Return Conditions:
   • Returns must be requested within 15 days of delivery.
   • Items should be in their original packaging, with no signs of wear or use.
2. Return Process:
   • To initiate a return, contact our customer support at [insert email/contact info] with your order details.
   • You are responsible for covering the shipping costs for returning the item unless it is a defective or incorrect item.
   • We recommend using a trackable shipping service for returns.
3. Exchanges:
   • We offer exchanges for the same product in a different size or color, subject to availability.
   • Exchanges must follow the same guidelines as returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs, at no extra charge.

For any further assistance, feel free to reach out to our customer service team at 9818713653 / help@shabreen.com.

Shabreen values your trust and aims to provide a seamless shopping experience!